Title: Who Do They Think They Are? Dealing With Difficult People.

Synopsis: Do some of the people you know or work with drive you crazy? Don’t you wish you could change their personalities and make them more like you? The “bad news” is you can’t, the “good news” is you can learn some coping techniques to help you deal more effectively with these difficult people. This interactive workshop provides you with the skills and knowledge to identify types of difficult people, their behavior characteristics, and the strategies to deal with them more effectively